Troubleshooting Microsoft CRM Asynchronous process jobs

1.       If any of the job’s status has changed from “Publishing” to “Unpublished”, most likely there are exceptions that caused the job to fail.

a.       Run the SQL script to understand the cause

USE Microsoft_MSCRM

GO

SELECT Name, ErrorCode, Message, *

FROM AsyncOperation

WHERE OperationType = 7

ORDER BY CompletedOn DESC

Message column should contain more descriptive message than what is displayed in the MS CRM UI.  If this still is unclear then

b.      Enable MS CRM Tracing by following instructions from the support link

http://support.microsoft.com/kb/907490

Create three registry keys

TraceEnabled = 1

TraceDirectory = <CRM InstallPath>\CRMTrace

TraceRefresh = 0

2.       Understanding how many records still needs to be processed per Duplicate Detection Rule

a.       MS CRM generates tables with random names to store match code.

USE Microsoft_MSCRM

GO

SELECT Name, MatchingEntityMatchCodeTable, *

FROM DuplicateRule

n  Example

SELECT COUNT(*)

FROM account

WHERE accountId NOT IN (SELECT ObjectId FROM <MatchingEntityMatchCodeTable from Duplicate Rule table>)

Similarly we can troubleshoot Microsoft CRM Workflows and other Asynchronous Jobs

Below are the list of Asynchronous Job types and there values

The AsyncOperationType class exposes the following members.

Field	Value	Description
ActivityPropagation	6
BulkDelete	13
BulkDeleteChild	23
BulkDetectDuplicates	8
BulkEmail	2
CalculateOrgMaxStorageSize	22
CalculateOrgStorageSize	18
CleanupInactiveWorkflowAssemblies	32
CollectOrgDBStats	19
CollectOrgSizeStats	20
CollectOrgStats	16
CollectSqmData	9
DatabaseLogBackup	26
DatabaseTuning	21
DeletionService	14
Event	1
FullTextCatalogIndex	25
Import	5
ImportingFile	17
IndexManagement	15
Parse	3
PersistMatchCode	12
PublishDuplicateRule	7
QuickCampaign	11
ReindexAll	30
ShrinkDatabase	28
ShrinkLogFile	29
StorageLimitNotification	31
Transform	4
UpdateContractStates	27
UpdateStatisticIntervals	24
Workflow	10